Privacy Policy

Welcome to Bethlehem's Bakeries ("Bethlehem OS"). We respect your privacy and are committed to protecting the personal data of our customers, partners, and users.

1. Information We Collect

We collect information to provide better services and process bakery orders seamlessly:

• Contact Details: Name, phone number, and delivery address.
• WhatsApp Communication: Message content sent to our WhatsApp Business Cloud API assistant for order processing and customer support.
• Transaction Data: Order history, delivery preferences, and payment verification data.

2. How We Use Your Information

Your information is used strictly for the following purposes:

• Processing and fulfilling your bakery orders.
• Sending automated order status updates, delivery PINs, and dispatch notifications via WhatsApp.
• Providing customer support via AI and support representatives.
• Improving hub operations, menu availability, and delivery logistics.

3. Meta Platform Data & WhatsApp Integration

Our platform integrates with Meta's WhatsApp Cloud API. We adhere strictly to Meta Platform Terms and Commercial Terms:

• We do not sell, rent, or share your personal data or Meta Platform Data with third-party advertisers.
• Data collected via WhatsApp is retained only as long as necessary to fulfill orders and legal obligations.

4. Data Security

We implement robust technical and organizational security measures (including end-to-end encryption in transit and secure cloud storage) to protect your personal information against unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to request access to, correction of, or deletion of your personal data stored in our system at any time by contacting us.